Warranty Claims

All Versyon paddles come with a 1-Year limited warranty covering manufacturing defects and workmanship, starting from the date of the receipt. 

Eligibility and Proof of Purchase

The warranty is only valid for the original owner of the item when it was purchased in new condition and is non-transferable. You must provide proof of purchase for all warranty claims, such as original receipts, bank statements, or credit card statements.

To qualify for warranty coverage, items must be purchased from an authorized VERSYON retail partner. Items purchased from resale sites such as eBay, Facebook groups, Craigslist, or other unauthorized sources are not eligible for warranty claims.

Warranty Evaluation:

VERSYON will determine whether a paddle qualifies for warranty coverage. Replacement paddles assume the remaining warranty period of the original item. If your item qualifies for a replacement under warranty, it can only be exchanged for the same item as the original purchase (e.g., the same model, size, and color).

To process a warranty claim, customers must provide the description of the issue, photos and your order details.

VERSYON reserves the right to reject claims where evidence suggests the defect occurred due to misuse, negligence, or factors outside of manufacturer defects.

The following situations and conditions are not covered by the warranty-
•    Cosmetic Issues: Normal fading of graphics, minor scratches, or other visual imperfections that do not affect the product’s performance.
•    Normal Wear and Tear: Damage from regular use, such as edge guard nicks, grip wear, or other signs of aging from normal play.
•    Misuse or Negligence: Damage caused by striking objects other than a pickleball, improper storage, or other negligent behavior.
•    Deliberate Damage: Any damage caused intentionally or through reckless use, including throwing the paddle, hitting the ground, or other abusive actions.
•    Modifications: Adding edge guard weights, overgrips, and edge guard tape is completely fine and won’t affect your warranty. However, any modifications to the paddle’s structure or face will void the warranty. If you remove or replace the butt cap, we reserve the right to deny a warranty claim if any part of the handle is the part that gets damaged. Please keep this in mind when modifying.
•    Non-Authorized Purchases: Purchases from eBay, Facebook groups, Craigslist, or other unauthorized sellers.

Need help?

We’re here for you—reach out anytime at support@versyonsports.com

Note: VERSYON reserves the right to update or modify this warranty policy at any time. Please check our website or contact us for the most up-to-date information on our warranty terms and conditions.